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1.1. Welcome to Obzervability. These terms of use (“the terms”) govern the relationship between Obzervability — a Dynatrace consulting practice operating from Israel (“we”, “the practice” or “the service”) — and anyone who browses obzervability.com or its language editions, sends a message through it, or receives work from us (“the user”, “you”). 1.2. Entering the site, using it or sending us a message through it constitutes your agreement to these terms and to the privacy policy in full. If you do not agree to them, please do not use the service. 1.3. The terms apply to use of the site through any computer or communication device and through any channel — website, a link sent in a message, or any interface we provide.

“The site” — obzervability.com, its language editions (/he, /fr, /es) and any subdomain. “User” — anyone who browses the site or contacts us through it. “Client” — an organisation that has signed an engagement with us. “Engagement” — a separate written agreement under which we carry out implementation, managed service, support or audit work. “AudiTrace” — our audit engine, described in section 5. “Report” — the output of an AudiTrace run. “Content” — text, images, layouts, data, findings and any other material shown on the site or submitted to it.

3.1. The site is a description of the services Obzervability offers. It is information, not an offer capable of acceptance, and reading it creates no contract between us. 3.2. Actual work is governed by a separate written engagement. Where an engagement and these terms conflict, the engagement prevails. 3.3. Nothing on the site is professional, legal, financial or security advice, and nothing on it should be acted on without your own verification.

4.1. As at the date of these terms, the practice offers: Implementation — architecture, sizing, OneAgent rollout at scale, Kubernetes and cloud onboarding, SaaS migration and upgrades. Managed service — ongoing administration, tuning, upgrades, extension development and cost governance. Support — named engineers, defined response times and escalation, under an agreed SLA. AudiTrace — a read-only audit of a Dynatrace tenant, delivered as a report. 4.2. We may add, change, limit or discontinue services and features from time to time.

5.1. AudiTrace reads a Dynatrace tenant and reports what it observes. It performs no write operations and changes nothing in your environment. 5.2. It does not remediate anything. A finding is a starting point for your own judgement, not an instruction to act. 5.3. A check that cannot run reports blocked or not applicable. It never reports a pass it could not prove. 5.4. There are two ways to run it — from a workstation under your own SSO session, or deployed as a native Dynatrace app that your team runs itself. Every check declares both routes and returns the same verdict either way. 5.5. Running an audit requires authorisation for the account used. You are responsible for ensuring that whoever authorises a run is entitled to do so and that the run is permitted under your own policies and your agreement with Dynatrace.

6.1. The figures shown on this site — the 71 checks, the $114,000–178,000, the host counts and the rows in the case study — come from one specific anonymised engagement. They describe what that audit found on that tenant. 6.2. Amounts are calculated on that client’s negotiated rate card, not on list price, and the range reflects a retention decision that belonged to the client. A cost is never added to a saving. 6.3. They are not a forecast, a benchmark, a quotation or a promise about what an audit would find in your environment.

7.1. Permitted: reading the site, sharing a link to it, and contacting us about our services. 7.2. Prohibited: Scraping, automated querying or the use of bots against the site. Using the site’s content, the report format or the check catalogue to train artificial-intelligence or machine-learning models, or to build a competing product, catalogue or database. Copying, reproducing, redistributing or commercially exploiting the material without written permission. Attempting to breach, disable, overload or circumvent security measures, or to reach data that is not yours. Submitting another person’s details through the contact form without their consent. Submitting false, misleading, offensive, infringing or unlawful content. Presenting yourself as Obzervability, or as a partner, employee or authorised representative of it, when you are not.

8.1. When you submit the contact form you confirm that the details are yours, or that you are permitted to submit them. 8.2. You grant us permission to read, store and respond to your message. Nothing more — we do not publish it, sell it or pass it on. 8.3. Please do not send confidential material, credentials, API tokens or tenant exports through the contact form. Once an engagement is in place we will agree a channel appropriate to that material.

9.1. All rights in the site — the text, layout, design, the mark, the check catalogue, the report format and the name AudiTrace — belong to Obzervability or are licensed to it. You may not copy, reproduce, distribute, create a derivative work from, or sell any part of it without express written permission. 9.2. Dynatrace, Kubernetes and other product names appearing on the site are the trademarks of their owners and are used here only to describe what we work with. Nothing on the site implies affiliation with or endorsement by those owners beyond any partner status we state in writing. 9.3. A client may download, print and share a report produced for it, for its own legitimate internal use, provided the report is not edited and attribution is not removed.

10.1. Everything on the site is provided “as is” and “as available”. We keep it accurate and current as best we can, but we do not warrant that every figure, claim or link is correct, or that the site is always available. 10.2. A report reflects the tenant as it was at the moment of the run. Configuration changes, and a finding can become stale. 10.3. Cost figures in a report are an indication derived from the rate card and consumption data available at the time. They are not a quotation, not an invoice and not an accounting statement. 10.4. Information about third-party products — platform capabilities, limits, naming — is as published by their owners and may change without our knowing. 10.5. A report is not a substitute for your own review. Decisions about your environment remain yours.

The site relies on external providers for hosting, content delivery, email delivery and mailbox. We are not responsible for their availability, performance or privacy practices. A link to an external site is a pointer, not a recommendation. The categories of provider are listed in the privacy policy.

12.1. We aim for high availability but do not undertake continuous, fault-free service. The site may be unavailable for maintenance, upgrade or because of a fault at an external provider. 12.2. We may change the site, its structure, design, features and scope, and may discontinue parts of it, with reasonable notice where that is possible. Availability undertakings for clients, if any, are defined in the engagement only.

To the maximum extent permitted by law: 13.1. Our liability to you for all kinds of loss — direct, indirect, consequential, loss of profit, loss of opportunity, loss of data or damage to reputation — arising from the site is limited to ₪500. Liability for paid work is set out in the engagement that governs it, not here. 13.2. We are not liable for loss arising from: decisions made on the basis of this site alone; reliance on a report, a finding or a cost figure without your own verification; changes made to your environment by you or by a third party; the acts or omissions of any third party; interruption, fault, data loss or a security event despite reasonable protective measures; or use of the site in breach of these terms.

You undertake to indemnify Obzervability and anyone acting on its behalf against any claim, demand, damage or expense (including reasonable legal fees) arising from: your breach of these terms; unlawful use of the site; content you submit; infringement of a third party’s rights; or a misrepresentation you make to us.

Processing of personal information is governed by the privacy policy, which forms an integral part of these terms. In short: the contact form is emailed to us, there is no database behind this site, there are no cookies, and traffic is measured by counting page views rather than by following people.

We may update these terms from time to time. Where a change is material we will announce it on the site at least 14 days before it takes effect. Continued use after that date constitutes agreement to the updated version. The governing version is the one published at this address.

These terms, and any dispute arising from use of the site, are governed by Israeli law alone, without its conflict-of-law rules. Exclusive jurisdiction lies with the competent courts of the Tel Aviv–Jaffa district.

Severability — a provision found invalid does not affect the validity of the rest. No waiver — failing to enforce a right is not a waiver of it. Assignment — you may not assign rights or obligations under these terms. We may, including on a merger, acquisition or sale of assets. Precedence — where a signed engagement conflicts with these terms, the engagement prevails. Headings — section headings are for convenience only. Entire agreement — these terms together with the privacy policy constitute the whole agreement between us in relation to the site. Contact — legal@obzervability.com · linkedin.com/company/obzervability · Israel.

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